Terms & Conditions

General Terms & Conditions

• Jewellery must be in original purchase condition and display no evidence of usage.
• All refunds and exchanges are subject to evaluation (15 days) and final approval by Pure Gold Jewellers management.
• Refund/exchange policies may not apply to jewellery purchased during special promotions.
• Original invoice and certificates must be provided for all returns.
• Free gifts are non-refundable, non-exchangeable and must be returned if included with the purchase.
• Refunds/exchanges are valid only in the country of purchase. Taxes, customs and duties are the customer’s responsibility.
• Approved refunds are processed within 60 business days to the original payment method.
• Only one refund or exchange is allowed per item.

Tagged Jewellery - Refund and Exchange Policy

Time Period	Refund Value	Exchange Value
Within 30 days	90%	Full invoice value
31st day to 1 year	50%	70%

* Exchange allowed only for another tagged jewellery item

Lab Grown Diamond Jewellery - Refund and Exchange Policy

Time Period	Refund Value	Exchange Value
Within 30 days	Full invoice value	Full invoice value
31st day to 1 year	Not applicable	50%

* Exchange allowed only for another Lab Grown Diamond item