Privacy Policy

Effective Date: 01.01.2025

At PureGold.com, we value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when visiting or making purchases on our website. By using PureGold.com, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

a. Personal Information

When you create an account, make a purchase, or contact us, we may collect the following personal information with your consent:

• - Name
• - Email address
• - Phone number
• - Billing and shipping address
• - Payment information (processed securely through third-party payment processors)
• - Purchase history
• - Communication preferences

b. Non-Personal Information

We may automatically collect general information that does not identify you personally, such as:

• - IP address
• - Browser type and version
• - Device type
• - Time and date of your visit
• - Pages viewed and time spent on the website
• - Referral sources (e.g., the website or link that brought you to PureGold.com)
   

2. How We Use Your Information

We collect and process your information to provide you with the best possible shopping experience and to fulfill our obligations to you. Specifically, we may use your information to:

• - Manage your account and access to the website
• - Process orders and deliver products
• - Communicate with you regarding orders, promotions, and inquiries
• - Improve our website, services, and product offerings
• - Conduct market research and analyze trends
• - Customize your user experience on the website
• - Comply with legal and regulatory requirements

We may also use anonymized data for statistical and analytical purposes to monitor website performance and improve usability.

 

3. Disclosure of Personal Data

a. Third-Party Service Providers

To facilitate our operations, we may share your information with trusted third-party service providers who assist us in areas such as payment processing, website hosting, analytics, and marketing. These providers have access to your personal information solely for the purpose of performing tasks on our behalf and are required to adhere to strict confidentiality and data protection regulations.

b. Legal Compliance

We may disclose your information to comply with legal obligations, respond to mandatory legal processes, or safeguard the rights, property, or safety of PureGold.com, our customers, or others.

c. Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and its implications for your personal data.

 

4. Security Measures

We are committed to protecting your personal information and have implemented robust security measures, including:

• - Secure servers to store sensitive data
• - Encryption of payment information via third-party processors
• - Physical, electronic, and managerial safeguards to prevent unauthorized access

While we strive to protect your information, please note that no data transmission over the internet can be guaranteed to be completely secure. By using our website, you acknowledge and accept this inherent risk.

 

5. Cookies

PureGold.com uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to:

• - Recognize returning users
• - Store session information
• - Customize your experience
• - Analyze website performance

You can manage or disable cookies through your browser settings; however, this may affect the functionality of certain features on our website.

 

6. Links to Third-Party Websites

Our website may contain links to external websites. PureGold.com is not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

 

7. Your Rights

You have the following rights concerning your personal information:

• - Access: Request access to the personal data we hold about you.
• - Correction: Request corrections to inaccurate or incomplete data.
• - Deletion: Request deletion of your data, subject to legal obligations.
• - Objection: Object to processing your data for marketing purposes.
• - Preferences: Manage your communication preferences in your account settings or by contacting us directly.

To exercise your rights, please contact us at Customercare@pugold.com. We will respond to your request promptly and in accordance with applicable laws.

 

8. Choice/Opt-Out

You can opt-out of receiving promotional emails or other marketing communications from us by:

• - Clicking the "unsubscribe" link in any promotional email
• - Updating your preferences in your account settings
• - Contacting us at Customercare@pugold.com
   

9. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time without prior notice. Please review this policy periodically to stay informed about how we protect your privacy. Continued use of PureGold.com after changes are posted constitutes your acceptance of the updated terms.

 

10. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, please contact us:

PureGold.com
HDS Business Centre, 39th floor, Cluster M,
Jumeirah Lake Towers, P.O. Box: 15847 Dubai, UAE
Email: Customercare@pugold.com
Telephone: +971 44479988