Delivery Policy

Shipping of the order from www.pugold.com is safe, secure and hassle free. Every package of product purchased from www.pugold.com will reach to your doorstep in a durable condition and in a tamper-proof packing. There is a standard delivery charge for deliveries within the United Arab Emirates and in the GCC, which is indicated at the time of check-out. For all other countries, we will use a recognised, industry-standard courier service for delivering your item; the cost of the service is indicated at the time of checkout.


Delivery to Identified Person

Customers have to enter the correct details of Consignee / Recipient Name (as it is stated in their photo identification that is approved by the Government) with complete Address, nearby landmark, postal code and contact number for hassle free delivery. As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the government recognized identity proofs or address proof to collect the product: We make sure that delivery is made with the help of courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with the agent by providing original copies of identity proof.


Delivery Location:

Orders can be delivered onlyto Residential and Commercial Locations. The delivery of the orders cannot be done at any public places like Mall, Hotel, Restaurant, Hostel, On Road etc. If at all the recipient is unavailable during the time of delivery, Courier Company will try making 3 attempts to deliver the product. In case you are still not reachable/ available, the same will be returned to our office from where the product has been dispatched (Dubai). In case, a customer does not accept the delivery, the return shipping charges along with Import duty in Dubai will be borne by customer and same shall be deducted from customer amount. Hence, kindly ensure your availability during delivery of the shipment. www.pugold.com holds the right to change this policy at any time without prior notice. In the event that any changes are made, the revised policy shall be posted on this website. .